Frequently Asked Questions
How much does shipping cost to my country?
Shipping costs vary depending on the destination. For specific rates to your country, please refer to our shipping policy. Alternatively, you can proceed to the “Your cart” page, select your country, preferred shipping method, and get an accurate estimate.
Do you offer free shipping?
Yes, we offer free shipping on orders above a specified amount. Please refer to our shipping policy for details on the minimum order amount required to qualify for free shipping.
Do you ship internationally?
Yes, we offer international shipping. To see the countries we deliver to and the applicable delivery charges, please visit our shipping policy page.
Is there a minimum order amount?
No, there is no minimum order amount. You can order as little or as much as you like.
What does EDP mean?
EDP stands for Eau de Parfum, which refers to a type of fragrance with a higher concentration of perfume oils, typically ranging from 15% to 20%. This concentration ensures a fragrance that lasts longer than other types, such as Eau de Toilette (EDT), which contains only 5% to 15% perfume oils.
What are top, middle, and base notes?
Top notes: The initial fragrance, which is immediately noticeable upon application.
Middle notes: Appear after the top notes have faded and form the core of the fragrance.
Base notes: These are the long-lasting notes that give depth and longevity to the fragrance. They appear as the middle notes begin to fade and last for several hours.
Is it true that perfume smells different on everyone?
Yes, perfume can smell different on everyone, because chemicals in our bodies interact with chemicals in perfume to create unique scent combinations. A person's skin type, pH level, diet and even body temperature can also affect the scent. All of these factors can change the way a fragrance develops and persists on your skin.
How can I keep my fragrance from going bad?
To prolong the life of your fragrance:
- Store them in a cool, dry place, away from direct sunlight.
- Keep the perfume tightly closed when not in use.
- Avoid storing them in the bathroom, where fluctuations in temperature and humidity can damage the perfume.
How can I use a discount code?
To use a discount code:
- Add items to your cart and proceed to checkout;
- On the checkout page, you'll see a field labeled "Discount code and gift card";
- Enter your code into this field and click "Apply";
- The discount will be applied to your total, and you can proceed with the checkout process.
How can I track my order?
Once your order has been dispatched, you will receive a tracking number and a link to the delivery company's website via email. You can use this number to track your order on the delivery company's website.
What is your return policy?
Our return policy allows customers to request returns within 14 days of receiving their purchased items. For more information, please visit our Return and Refund Policy page.
How long will it take to receive my order?
In Latvia, delivery takes 1-4 working days from the moment you place your order.
Delivery times for other countries vary depending on your location. Please check our shipping policy for detailed information.
Can I change or cancel my order after it has been placed?
Once an order has been placed, it is processed immediately to ensure timely delivery. If you need to make changes or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request.
Do you offer gift wrapping?
Yes, we offer gift wrapping services for an additional fee. You can choose your favorite from our selection of gift boxes.
For personalized gift wrapping services, please contact us directly.
What payment methods do you accept?
We accept a variety of payment methods:
- Card payments (Visa, Mastercard, Apple Pay);
- Bank transfers (Swedbank, SEB, Citadele, Luminor, Revolut, N26, etc.);
- Payment on receipt of invoice.
How can I contact you?
You can contact us via email, WhatsApp, social media, or phone. For more information, please visit our Contact Us page.
How do I place an order?
To place an order:
- Browse our website and add items to your cart.
- When you're ready to place an order, click on the cart icon.
- Proceed to checkout and follow the prompts and enter the necessary information.
- Select your preferred shipping method.
- Review your order, choose the payment method, and click "Complete order" to complete the purchase.
If you will choose a payment method “Bank payments by MakeCommerce”, then you will be redirected to MakeCommerce payment platform, where you will be able to choose your bank or enter your card details and pay.
If you will choose a payment method “Pay manually after receiving invoice”, then we will send you an invoice to your email within one working day.
